To begin your virtual flying career with us, there are 3 steps; read this document in its entirety as it contains important and useful information, take the Admission Test and submit your application from the website. The following are conditions that may disqualify an application:

1. Applying multiple times
2. No accompanying Admission Test result
3. Mismatching email addresses
4. Hasty and/or haphazard entries in submission
5. Incoherent content in self-introduction

We allow pilots from other virtual airlines to continue their virtual careers with us. Our carry-over policies are as follows:

1. Pilots from other non-SIA Group virtual airlines may carry over the equivalent of their current hours up to 200 Hours
2. Pilots from other SIA Group virtual airlines may carry over the equivalent of their current hours up to 300 Hours

SIA Group includes the following carriers:

a) Singapore Airlines, including its cargo division
b) Scoot
c) NokScoot
d) Tigerair Australia
e) SilkAir
f) Vistara
g) Virgin Australia

Carry-over is only valid for new pilots and is subject to verification. Hours information must be publicly available from the previous virtual airline.
VATSIM hours are not eligible for transfer.

As a pilot your primary obligation is of course to fly. However, we recognize this is a hobby and real world commitments sometimes prevent us from doing so. If such a situation arises, simply inform us either through the forums or direct messaging. You will be granted Leave of Absence until your return. New pilots cannot apply for Leave of Absence before they complete their training sorties, which must be within one calendar month of their admission to the Group.

Pilots who intend to take a break from flying for longer than one month can apply for LOA here. Due to abuse and extensive inactivity by some pilots, maximum LOA duration is now capped at 6 months. Extensions will be processed on a case-by-case basis. Pilots who have not applied for LOA will automatically be set to ‘inactive’ after 30 days of inactivity. Your account can only be re-activated by HR. You can request for reactivation here as well.

All pilots should strive to fly as professionally as possible. As we are in the business of flight simulation, we like to take our operations seriously. All effort should be taken to ensure that flights are carried out in a realistic, safe and cost-efficient manner. Just like you wouldn’t crash a real plane, please don’t crash ours.

Before you can begin flying, you will need the following:

1. Microsoft Flight Simulator, Lockheed Martin Prepar3D or Laminar Research X-Plane
2. Variable axis input device such as controller, joystick, or yoke and rudder pedals
3. FSUIPC interface app for MSFS & P3D, XPUIPC for X-Plane
4. SVAG-specific SmartCARS pilot client
https://tfdidesign.com/smartcars/app.php?action=download&airlineid=1041&language=en-US

Please make sure you obtain the FSUIPC version appropriate for your version of MSFS.
P3D users may need to run the SimConnect installer at %P3Droot%\redist\Interface\FSX-SP2-XPACK\retail\lib\

Flight simulation can be an intensive endeavor especially if you wish to attain higher levels of realism and fidelity. A large part of the experience is the software; your aircraft, scenery, weather and a myriad of other mods that build upon the base sim. While we can recommend on viable freeware alternatives, provide basic technical support, advise on commonly-faced issues with certain products and training for payware airliners, for product-specific issues you are still advised to approach the developers for the fastest and most accurate support.

In addition, the Management does not condone or support software piracy in any form.
Discussions, questions regarding pirated software will not be entertained and accounts with multiple instances of such discussion will be closed without notice.

As follows is a small list of useful utilities and freeware resources:

Weather: https://www.fsrealwx.net (requires registration and login, ignore 20-day notification)
Fuel and flight planning: https://www.simbrief.com (requires registration and login)
AIRAC: http://freenavdbgroup.com/?page_id=228
Posky archives: https://arealityofmyown.wordpess.com/2010/11/30/project-opensky-has-closed
Airbus: http://www.pafs.wf
FMC: https://sourceforge.net/projects/vasfmc
WSSS charts: http://bit.ly/wssscharts

SVAG uses SmartCARS as a primary means of flight tracking.
Your pilot account and records are accessible at http://ops.singaporevirtualairlines.org.

To start a flight, you will need to bid for it from the Ops Center. Once the bid has been passed and schedule assigned to you, you can start smartCARS and allow it to run in the background while you operate the flight.

In the occasional event SmartCARS is temporarily down for maintenance when you arrive, you can submit the completed PIREP through the Ops Center. Pilots who are unable to login to SmartCARS will be allowed to use data from alternative trackers such as ProjectFly or VATSIM. Please submit the PIREP through the Ops Center first before posting the failure and completion screenshots here at the Lounge. Allow for up to 48 hours for our staff to process it. Manual PIREP submission must be filed with a screenshot of a SmartCARS login or upload failure and the final status of your flight. Internet connectivity issues on the user’s end is not considered valid reason.

Under normal operations, only SmartCARS logs will be accepted. Alternative trackers are only valid in the event of SmartCARS service disruption.

Your aircraft is the most integral part of any flight simulation. Once you are familiar with or have outgrown the basic default aircraft, we recommend investing in at least one quality payware aircraft with highly realistic systems to enhance your flying experience. This should be one that you prefer, that you will fly very often, learn thoroughly and achieve complete mastery of its mechanics and systems. This is best done with what’s known as “study-level” planes such as those from PMDG and FSLabs. Basically, if you master one of these, you are likely capable of flying the real one as well.

If unsure, use any of the Group’s communication channels to discuss which option best suits you as there is a lot of incredible payware out there. We have partnered with Aerosoft for discounts on certain products, these will change from time to time.

Flights with problems arising from software technical issues will not be accepted. While the staff will try to advise on common issues and solutions, you are still advised to seek help from the developer’s forum or helpdesk. No support will be given to pilots who are suspected or have demonstrated to be using pirated software.

As this is a recurring issue with many pilots, we recommend changing or removing many of your sim’s default key assignments that are easily triggered or rarely used. Critical flight controls like the landing gear, spoilers and flaps should be combined with function keys.

The Group has in place a flexible aircraft usage policy. If you do not own an aircraft that a particular route calls for, you may substitute it with one of similar size and capacity. For more information on aircraft substitution, please refer to this thread.

Effective January 2021, equipment substitution policies will no longer apply to all groupflights and events, to allow pilots to join shorter events even if they prefer to fly widebodies. Common sense should still prevail, and equipment with a large speed differential (eg. Concorde or props) will not be allowed.

For pilots who are flying with a flight computer (FMC/CDU) onboard, we strongly recommend using the following cost indexes and cruise speeds for the various aircraft types the Group operates. If unsure, seek advice from any of the staff.

Long Range Cruise (LRC) may be used on flights longer than 7 hours.

All new pilots must complete a series of 6 SQT training flights from SQT1 to SQT6 to certify that they are proficient in handling their aircraft and fit to handle revenue flights. Pilots with excessive infractions must also be recertified with training flights. These are marked with the call sign SQT and must not be flown by regular pilots as they are non-scheduled, non-revenue routes. Additionally, SQTs can be flown on the VATSIM network but a valid callsign (ie. SIA) should be used instead of SQT as it is an internal designation and not internationally recognized. For example, SQT1 SIN-KUL may use the real world callsigns SIA116 or SIA118.

SQTs must be flown according to our Aircraft Substitution policy. Propeller, military, cargo or light aircraft are strictly disallowed

As with any airline, you will progressively move up the ranks as you fly. However, unlike some VAs, you are not restricted by aircraft type or route length. Once you clear training flights you are free to fly to any destination in our primary and codeshare networks.

You will automatically be promoted to the next rank when you have reached the number of hours required.

Infractions are incidents which result in compromised safety, significant financial or reputational losses to the airline and/or damaged cargo and injured passengers. As part of this virtual airline, all pilots are to ensure that they take adequate measures to ensure realistic and safe transport. We advise following the Operational Guidelines and familiarizing yourself with hard limits such as aircraft attitude and touchdown rates.

Each pilot will be allowed 3 rejected PIREPS before he/she is subject to review and recertification. Repeat offenders will be dismissed from the airline. These policies are in place to improve our flight safety standards in view of astronomical maintenance and repair costs caused by several high-profile cases of careless or reckless flying. It is in the interest of everyone in the Group that flights are flown to the highest of standards.

PIREP processing is at the discretion of the Chief Pilot and the vast majority of submitted flights are accepted without issue. However, for flights that have incurred technical issues, please leave a remark before submission describing what happened in detail. First-occurrence leniency will only be granted on a case-by-case basis, especially if the remarks have outlined steps taken to prevent subsequent re-occurrence.

• eg. Gear extended at 500kts FL380 because of accidental keystroke. Preventive action taken: re-assigned gear to CTRL+G instead of just G.

Rejected PIREPs will have an accompanying reason. If you would like to appeal this, please start a thread here to have it looked at by Management. In any case, the Chief Pilot reserves final judgment for each PIREP. Appeals can only be approved by VP (Ops).

Should you require assistance or advice before embarking on subsequent flights, please approach any of the staff or our community.

Pilots may divert to an alternate airport should they face the following conditions

1. Severe Weather Conditions
2. Scenery malfunction or unavailable

A comment must be added to the PIREP describing as such. Multiple PIREPs which indicate diversions due to scenery issues will be reviewed on case by case basis. Diversion on the basis of inflight emergencies are not allowed. Due to the nature of diversions, airfield selection will be at your discretion with the following considerations in decreasing importance:

1. Field must have suitable runway length and strength for the aircraft type
2. Field should have passenger services and ideally immigration facilities
3. Field should be on primary, secondary or codeshare network
4. Field should be accessible or in close proximity to original destination

The Group has a close partnership with the Virtual Air Traffic Simulation Network (VATSIM). This means that we regularly organize and receive invitations to events on the network. Such events take place at a predetermined date, time and location so that everyone, pilots and controllers alike can congregate for a few hours of highly realistic operations, with traffic volume sometimes matching or exceeding real-world levels.

As a virtual pilot, this will be the closest you can get to a real-world pilot’s experience. There will be other (real) people flying and there will be certified air traffic controllers guiding you around and about. You will communicate using real-world ICAO phonetics and phraseology and follow real world navigation procedures.

In order to connect to VATSIM you need one of the following:

1. XPilot– X-Plane http://xpilot.clowd.io/docs
2. VPilot – FSX/P3D https://vpilot.metacraft.com/

A decent microphone is strongly recommended for the full experience, although you may also communicate with air traffic control using text. Upcoming events that SVAG are involved in will be announced through our communication channels.

SVAG has a frequent flyer program called vKrisflyer. Under this program, all flights and qualifying actions will accrue points that can be redeemed for perks, privileges and rewards.

We have tried to give more emphasis to rewards rather than penalties, as was the case with VAFS for those of you who remember. Points are calculated for all *submitted* flights, regardless of whether or not it is approved, so please make sure you are satisfied with your performance before filing each PIREP.

Leaderboard points that tie-in with our existing awards and events:

• Best Landing (closest to -150FPM) : +1500 points (top 3 pilots)
• Pilot of The Month (most HRM sectors flown) : +3000 points (1 pilot)
• Small/monthly events : +2000 points (all participants)
• Medium/quarterly events : +3000 points (all participants)
• Large/annual events : +4000 points (all participants)

Milestone awards to mark your journey with SVAG:

• Discovery (20 unique airports) : +2000 points
• Discovery (50 unique airports) : +5000 points
• Discovery (100 unique airports) : 10000 points
• Long Service (1 year) : +5000 points
• Long Service (2 years) : +10000 points
• Long Service (5 years) : +25000 points

The remainder are points from daily flight activities and other guidelines that promote airmanship and flight planning:

• Daily Login : +20 points (once every 24 hours)
• Soft Landing : +100 points (softer than -250FPM)
• Precision Landing : +50 points (touchdown within -155 to -145 FPM)
• Hard Landing : -500 points (harder than -500FPM)
• Aerodynamic stall : -1000 (once sim detects total loss of lift)
• Mid-air refueling : -500 (if additional fuel quantity is detected after tracker started)
• Overspeed : -500 (airframe overspeed, not applicable to >250kts below FL100)
• Bounce : -10 (if airborne again after touchdown)
• Miles : +1 point per minute of flight

From time to time there may be points related to special airports or routes, similar to Hot Route of the Month (HRM). These will have their own airport- or route-related bonuses and will be announced beforehand. We are still in the process of adding more ways for you to earn points in vKrisflyer. These developments will be announced as and when they are added.

All points are automatically credited with the exception of HRM which leads to Pilot of The Month. We will verify these flights on the network before bonuses are awarded – please be patient as this is still a manual process. As long as a flight report has been submitted it will be processed. Your event flight should also be tracked by SmartCARS. Other than HRM, all events should be flown on the VATSIM network. Where necessary, extra charter schedules will be set up so that everyone can fly.